Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  Sales tax depends on your state's tax laws. Rutland, VT tax is six percent on all items except apparel.
How do I buy/redeem a gift certificate?
  To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
I have a question on my charges.
  Click the "My Account / Order Status" link in the footer of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link in the footer of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).